Terms of service
Welcome to LUNA IN SKY.
These Terms of Service govern your access to and use of our website, as well as purchases made through LUNA IN SKY. By browsing our website or placing an order, you agree to these Terms, along with our applicable Shipping Policy and Return & Refund Policy.
1. Acceptance of Terms
By accessing or using the LUNA IN SKY website, you agree to comply with these Terms of Service and all applicable laws and regulations.
You must be at least 18 years old, or use the website with the permission and involvement of a parent or legal guardian.
When placing an order, you agree to provide accurate, complete, and current information.
2. Website Use
You may use our website only for lawful purposes.
You may not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our website, servers, or systems.
- Interfere with the security or operation of the website.
- Upload viruses, malware, or other harmful code.
- Copy, reproduce, or distribute website content without authorization.
- Use our website or content in a way that violates applicable laws.
We reserve the right to restrict or terminate access to the website if these Terms are violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colors, measurements, and other information displayed on our website are accurate.
However:
- Colors may appear slightly different depending on your device or screen settings.
- Measurements may vary slightly between products.
- Product availability may change without notice.
- We may update, modify, or discontinue products at any time.
Minor differences in color, texture, or measurements do not necessarily indicate a product defect.
4. Pricing & Payment
All prices displayed on our website are in U.S. dollars (USD) unless otherwise stated.
We reserve the right to:
- Correct pricing or listing errors.
- Change product prices without prior notice.
- Modify or end promotions.
- Correct inaccurate product or promotional information.
Payment must be successfully authorized before an order can be processed.
If a pricing, payment, or system error affects an order, we may contact you regarding the issue and may cancel the affected order when appropriate. If payment has already been collected for a canceled order, the applicable amount will be refunded.
5. Order Acceptance
After placing an order, you may receive an order confirmation email. Receiving an order confirmation does not necessarily mean that your order has been finally accepted.
LUNA IN SKY reserves the right to refuse or cancel an order for reasons including:
- Payment authorization failure
- Product availability issues
- Incorrect pricing or product information
- Suspected fraudulent activity
- Shipping restrictions
- Website or system errors
- Other circumstances that prevent us from properly fulfilling the order
If an order is canceled after payment has been processed, the applicable amount will be refunded.
6. Shipping
Orders are processed and shipped according to our Shipping Policy.
LUNA IN SKY currently ships within the United States. Shipping may occasionally be affected by circumstances outside our control, including severe weather, carrier delays, public holidays, high order volumes, transportation disruptions, incorrect shipping information, or unexpected logistical issues.
Please make sure your shipping information is accurate before completing your purchase.
For complete shipping details, please refer to our Shipping Policy.
7. Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Eligible items must meet the applicable return requirements. Certain products may be excluded from returns due to hygiene considerations, customization, final-sale status, or other product-specific conditions.
Please contact contact@lunainsky.com before sending merchandise back. Unauthorized returns may not be accepted.
8. Intellectual Property Rights
All content displayed on the LUNA IN SKY website, including but not limited to:
- Brand name and logos
- Product photography
- Product images
- Graphics
- Website design and layout
- Written content
- Product descriptions
- Marketing materials
is owned by LUNA IN SKY or its applicable licensors and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.
9. Third-Party Services & Links
Our website may contain links to third-party websites, services, or payment providers.
These third-party services are not controlled by LUNA IN SKY. We are not responsible for the content, availability, policies, or practices of third-party websites.
Your use of third-party services may be subject to their own terms and policies.
10. Disclaimer
Our website and its content are provided on an “as is” and “as available” basis to the extent permitted by applicable law.
While we make reasonable efforts to maintain accurate and reliable website information, we do not guarantee that the website will always be uninterrupted, error-free, secure, or continuously available.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
11. Limitation of Liability
To the fullest extent permitted by applicable law, LUNA IN SKY will not be responsible for indirect, incidental, special, consequential, or similar damages arising from your use of our website or products.
To the extent permitted by law, our total liability relating to an order will not exceed the amount actually paid for the applicable order, except where a different limitation is required by applicable law.
12. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, services, business practices, or applicable requirements.
Updated Terms will become effective when posted on our website unless otherwise stated.
Your continued use of the website after updated Terms are posted indicates your acceptance of the revised Terms.
13. Governing Law
These Terms of Service are governed by the laws of the United States and the Commonwealth of Virginia, without regard to conflict-of-law principles, except where applicable law provides otherwise.
Nothing in these Terms is intended to limit any consumer rights or protections that cannot legally be waived under applicable law.
Virginia's Attorney General maintains a Consumer Protection Section that addresses consumer complaints involving goods and services and state and federal consumer-protection laws.
14. Contact Us
If you have any questions about these Terms of Service, your order, or our policies, please contact us:
LUNA IN SKY
Business Address
10 Trotter Cir
Fredericksburg, VA 22407
United States
Business Correspondence Only – Not a Return Address
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours
Thank you for choosing LUNA IN SKY. We appreciate your trust and want every part of your experience with us to feel clear, comfortable, and thoughtfully cared for. ✨
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