Shipping policy
Welcome to LUNA IN SKY.
We want every order to move smoothly from checkout to your doorstep. Below you’ll find everything you need to know about our processing times, shipping options, rates, tracking, and delivery information.
Order Processing
Orders are typically processed within 1–3 business days, Monday through Friday, excluding weekends and public holidays.
Once your order has been processed and shipped, you’ll receive a shipping confirmation email with tracking information.
During holidays, promotional events, or periods of high order volume, processing may take slightly longer. Every order is carefully checked and prepared before dispatch.
Shipping Methods & Rates
LUNA IN SKY currently ships within the United States. Our shipping rates are based on your order total, with free shipping available when your order reaches the applicable threshold. Shopify supports order-value-based shipping rates and free-shipping thresholds.
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00–$54.99 | $10.00 |
| Free Shipping | $55.00+ | FREE |
| Expedited Shipping | $0.00–$99.99 | $18.00 |
| Free Expedited | $100.00+ | FREE |
The shipping options available for your order will be displayed at checkout based on your order and shipping address.
Tracking Your Order
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Please allow approximately 24–48 business hours for tracking information to become active after the shipping confirmation is sent.
You can use the tracking number provided in your shipping confirmation email to follow your package.
Shipping Coverage
LUNA IN SKY currently ships within the United States.
We currently do not ship to APO, FPO, or DPO military addresses.
Please make sure your shipping address is complete and accurate before placing your order.
Shipping Delays
While we do our best to keep orders moving smoothly, unexpected delays may occasionally occur due to circumstances outside our control, including:
- Severe weather
- Carrier delays
- Public holidays
- High shipping volumes
- Transportation disruptions
- Incorrect or incomplete shipping information
- Unexpected logistical issues
If your package appears to be delayed, please check the latest tracking information first. If you need additional assistance, our Customer Support Team will be happy to help.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible.
To help us review the situation, please provide:
- Order number
- Full name
- Tracking information
- Photos of the package, if applicable
- Photos of the damaged item, if applicable
Our team will review the details and work with you toward an appropriate solution.
Incorrect Shipping Information
Please carefully review your shipping information before completing your order.
Once an order has entered processing or has been shipped, we may be unable to change the shipping address. If a package needs to be reshipped because of incorrect or incomplete information provided at checkout, additional shipping charges may apply.
Business Address
LUNA IN SKY
10 Trotter Cir
Fredericksburg, VA 22407
United States
Business Correspondence Only – Not a Return Address
Please do not send merchandise to this address unless specifically instructed by our Customer Support Team.
Contact Us
If you have questions about shipping, tracking, or your order, please contact us:
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours
At LUNA IN SKY, we want your experience to feel simple and reassuring from the moment you place your order. If something unexpected comes up along the way, reach out to us — we’ll be here to help make the next step easier. ✨
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